The following terms and conditions apply to products purchased and delivered within Japan.
Purchase process
[Order]
We accept orders at our online shop.
[Product shipping]
Once your order is confirmed, we will ship the item within 5 to 10 business days if it is in stock. For out-of-stock items, size changes, initial order items, etc., the delivery time is set from 1 month to 3 months.
*Excludes year-end and New Year holidays and summer vacation.
*If you would like delivery, please write in the notes section. Please note that we may not be able to accommodate your request.
*If you place multiple orders, or if you order a pre-order item and an in-stock item at the same time, we will consult with you and arrange the delivery.
Payment method
You can choose from the following payment methods.
Credit card, convenience store payment, bank transfer, etc.
[Credit card]
VISA / Master cards can be used.
Payments can only be made once.
Payment by bank transfer or convenience store is also possible.
[About shipping charges]
Free shipping is available for orders over 10,000 yen within Japan.
The product will be delivered by Yamato Transport.
Please note that for products returned to us by Yamato Transport due to long-term absence, etc., we will charge you the amount including the return shipping fee when reshipping.
About returns
If you wish to return or exchange a purchased product, please be sure to contact us within the day after receiving the product.
We will only accept returns or exchanges of products in the following cases.
・The delivered product was different from the order details.
・The delivered product was damaged or damaged.
[Request for return]
When returning the item, please return it in the same condition as it was delivered.
Please be especially careful about packaging.
To prevent accidents, please send by a courier with a record of delivery and provide the shipping number. (Please be sure to save the delivery slip)
[About return shipping charges]
If the return is due to initial defects or incorrect shipping, etc., we will pay the shipping fee; if the return is due to the customer's convenience, the customer will be responsible for the shipping fee.
[If we cannot accept returns]
Please note that we cannot accept returns in the following cases.
・Products that are damaged or damaged due to the customer's responsibility
・Products purchased outside of this website
・Products without accessories such as warranty card or case
・Products for which there is no contact for more than 5 days after receiving the product.
・Product used
・Difference in product image* Please note that when the product photo is displayed on a computer screen or mobile, the size, color, etc. may appear different from the actual product.
・Case due to customer circumstances (metal allergy, etc.)
About ring resizing
Please purchase the "Repair" item when purchasing the ring size. If you wish to change the size after receiving the product, please purchase "Repair" again and contact us. When returning an item, please package it carefully and send it in a way that allows you to check the shipping number to prevent accidents or loss during shipping. Other than the initial delivery, return shipping costs for repairs and post-alteration shipping costs will be borne by the customer.
[Resize]
The ring isone off pieceThere are also many. Please see the [Product Information] of each product for product sizes.
Rings can be resized in 0.5 size pitches for a fee.
A flat fee of ¥5,500 (tax included) for size reduction alterations. Size ups are ¥5,500 (tax included) for up to 2.5 sizes up, and ¥8,800 (tax included) for 3 or more sizes up to 5 sizes up. For more or less than that, please consult us.
ring size chartherePlease refer to
For resizing, please purchase "Repair" in the cart.
Contact information
Tomoko Furusawa Design Studio LLC Manager: Tomoko Furusawa
Address: 1-36-12 Kugahara, Ota-ku, Tokyo
We assume that you have understood and accepted the product characteristics and agreed to purchase, and that you understand that we cannot accept returns or exchanges of products on this site. However, in cases where the condition of the product is not listed in [Not eligible for returns or exchanges] below, and only if the product photo on this site and the actual product are significantly different, it may be possible to discuss returns or refunds after consultation with this site.
[Not eligible for returns or exchanges]
Items other than products purchased on the EC site operated by this site
Items that do not have the product tag or label that was attached at the time of purchase (some products do not have tags)
Items that have been delivered for more than 5 days
USED (second-hand) products, pre-order products, and items that are marked "not eligible for return" on the sales page of the EC site.
Items purchased during the sale period
Items that have been used, worn, altered, washed, or cleaned
Items that have odors, animal hair, dirt, or scratches left by the customer
Lost or damaged accessories/product packaging (bags, cases, warranties, etc.)
Items purchased by someone who uses the exchange service many times
Other items that our company deems inappropriate to refund or exchange using this service.
If you would like to return an item, please contact us via email. We will respond sequentially.
*If the return is due to the customer's convenience, the customer will be responsible for shipping charges.
About shipping
We only accept shipping within Japan. Usually it takes 5-10 business days. It may take longer depending on busy seasons, weather, and special social circumstances.
Please note that if you request a special shipping method for your convenience, or if the delivery address at the time of purchase is incorrect and the item is returned to us, you will be responsible for the shipping costs for re-delivery of the item.
If the customer wishes to return the item after receiving it, the return shipping fee will be borne by the customer.
If you need to return the product for some reason, please contact the contact information on this site in advance and follow the instructions of the person in charge to complete the return procedure. If you are returning multiple orders, the return address for each item may be different, so please check the return address in advance and return to each return address. In that case, please note that if you return the item using a shipping method that allows for tracking to each location, the customer will be responsible for paying the return shipping costs.
