The following terms are applied to products purchased in Japan and delivered to Japan.
Flow of purchase
[Order]
We accept orders at online shops.
[Product shipping]
After confirming your order, if you have stock, we will ship the product within 5 to 10 business days. For products without stock, size change, initial -ordered products, etc., the delivery date is set from one month to three months.
* Except for the year -end and New Year holidays and summer vacation.
* If you wish to deliver, please fill in the remarks column. Please note that we may not be able to meet your request.
* If you order multiple orders, or if you order orders and stock products at the same time, we will consult with you after consultation.
payment method
You can choose the payment method from the following types.
Credit card / convenience store payment / bank transfer, etc.
[credit card]
VISA / MASTER Various cards are available.
The number of payments is only one payment.
Bank transfer and payment for convenience are also possible.
[For shipping charges]
Orders of 10,000 yen or more in Japan will be delivered free of charge.
We will deliver products by Yamato Transport.
Please note that we will request the amount of returned postage when reserving for products returned to us by Yamato Transport due to long -term absence.
About returned goods
If you wish to return or exchange the purchased product, please be sure to contact us within the day after the product arrives.
Regarding the return / exchange of the product, we will only accept it in the following cases.
・ The delivered product was different from the order contents
・ The delivered product was damaged or damaged
[Request for return]
Please return it as it is delivered when you return it.
Please be particularly careful about packing.
To prevent accidents, please send it by courier service that remains in the delivery record, and tell us the shipping number. (Be sure to save the delivery slip)
[Return fee]
In the case of returning due to initial failure, erroneous shipping, etc., we will bear our shipping fee, and in the case of returns due to customer's convenience, the customer shipping will be borne.
[If you cannot accept returns]
Please note that we cannot accept returns in the following cases.
・ Products that have been scratched and damaged by the customer responsibility
・ Products purchased other than this site
・ Products without equipment such as warranty or case
・ Products that have not been contacted for more than 5 days after the product arrives
・ Products used
・ The image of the product ※ Please note that the product photo is displayed on a personal computer screen or mobile, and the size, color atmosphere, etc. may be different from the actual product.
・ In case of customer convenience (metal allergies, etc.)
About the ring size redeeming
For the ring size, please purchase a product of "Repair" when purchasing the product. If you would like to change the size after the product arrives, please contact us after purchasing "Repair". When returning the product, please send the strict packing of the product and the delivery number to prevent accidents and loss during delivery. Delivery costs after returning and reforming other than the first delivery will be borne by the customer.
[Change size]
There are many rings. Please see [Product Information] for each product for the size of the product.
The fix of the ring size is 0.5 size pitch, and we accept it for a fee.
The size reduction will be ¥ 5,500 (tax included) uniformly. The size up is ¥ 5,500 (tax included) up to 2.5 size up, and ¥ 8,800 (tax included) up to 3 sizes up to 5 sizes. More than that, it will be consultation.
The size chart of the ringHerePlease refer to.
Regarding the size correction, please purchase the cart "Repair".
Inquiry
Joint Company TOMOKO FURUSAWA DESIGN STUDIO Director: Tomoko Furusawa
Address: 1-36-12 Hisagahara, Ota-ku, Tokyo
We assumed that we agreed to purchase after understanding and acknowledged the product characteristics, and we understand that this site cannot accept products returned or exchanged. However, if the product status is not described in the following [returned or exchanged items], only if the product photo of this site and the actual product are significantly different, after consultation with this site, returned goods and refunds, etc. It may be possible to consult.
[Returned / exchanged subject]
Other than products purchased on EC sites operated by this site
Things without the product tag label at the time of purchase (no product tag)
Things that have been 5 days or more from the date of delivery
Used (used) products, reserved products, and EC sites There is a description of "not returned" on the sales page of EC site
What was purchased during the sale period
Used / worn, or was fixed, washing, cleaning.
The smell of odors and animal hairs, dirt, and scratches under the customer
Lost and damaged items (bags, cases, warranty cards, etc.)
Those who use the replacement service many times purchased
In addition, we have determined that it is not appropriate to refund or exchange with this service.
If you wish to return, please contact us by e -mail. We will respond sequentially.
* In the case of returned goods for your convenience, shipping will be borne by the customer.
About shipping
We accept shipping only in Japan. I usually see 5 to 10 business days. Depending on the busy season, weather, and special social circumstances, it may take more.
If you wish to have a special shipping method for your convenience, or if the delivery address when purchasing the product is deformed, the shipping cost for redelivery of the product will be borne by the customer. note that.
If you wish to return the goods for your convenience after the product arrives, the return shipping fee will be borne.
If you have to return the product for some reason, contact us in advance to the inquiry of this site and return the return procedure according to the instructions of the person in charge. If multiple orders are returned, the return destination of each product may be different, so please check the return destination in advance and return to each destination. At that time, please note that when you return the customer's convenience, you will be responsible for the return shipping fee in the shipping method that can be tracked to each location.
